Privacy Policy

Introduction

Hyatt Place West Des Moines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website westdesmoines.online or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a booking inquiry or contact form
• Subscribe to our newsletter or promotional materials
• Communicate with us via phone, email, or other means
• Make a reservation or use our services

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Booking Details: Check-in/check-out dates, number of guests, room preferences, special requests
• Payment Information: Credit card details (processed securely through our booking systems)
• Communication Records: Messages, inquiries, and correspondence with our team

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Small data files stored on your device

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Processing bookings, managing reservations, and providing accommodation services
• Communication: Responding to inquiries, sending booking confirmations, and providing customer support
• Improvement: Analyzing website usage to improve our services and user experience
• Marketing: Sending promotional materials (with your consent where required)
• Legal Compliance: Meeting legal obligations and protecting our legitimate business interests

Who Has Access to Your Data

Internal Access

Access to your personal information is limited to employees and authorized personnel who need it to perform their job duties. This includes:

• Front desk and reservation staff
• Management and administrative personnel
• IT and security teams

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business:

• FormSubmit: Our contact and booking forms are processed through FormSubmit for email delivery
• Google Maps: We embed Google Maps to display our location
• Payment Processors: Secure payment processing for reservations
• Analytics Providers: Tools to analyze website traffic and usage patterns

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Respond to emergencies or investigate fraud

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for data transmission
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain accurate business records

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

How to Delete Your Data

To request deletion of your personal information, please contact us at:

• Email: contact@westdesmoines.online
• Phone: +1 304 512 9876
• Mail: 295 S 64TH St, West Des Moines, IA 50266

We will respond to your request within 30 days. Please note that we may need to retain certain information for legal or legitimate business purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: